COLOR AND SIZE CONSISTENCY
Please be aware that due to differing monitors and pixel ratings, any online representation
of a color and size may differ from the true color and size of an item.
- We update our inventory regularly and make every effort to keep all of our exceptional
steel grooming instruments and treatments in stock. However sometimes the demand
for these excellent products surpasses even our highest expectations! When we occasionally
run out of individual products, please know that we are making every possible effort
to replenish our stock to fulfill your order as quickly as possible. The backordered
items will be clearly marked on the site with the earliest expected date those items
will be sent out.
For details please read our Backorder Policy
Zamberg reserves the right to cancel an order any time before it has been shipped
and the credit card charged if one or more of the following conditions applies:
1. Product pricing error: a product may on occasion be listed with the incorrect
price. If a product is purchased at a price that is lower than the correct price,
we will, at our discretion, contact you for instructions prior to shipping the order
or notify you of the outright cancellation of the order. If we are unable to contact
you after 15 days we will cancel your order and notify you of such cancellation.
In the event that the correct price should be lower than the correct price, we will
adjust your charge and give you the lower price.
2. Misuse or abuse of a gift certificate or promotion code, including any action
prohibited by or in violation of the terms and conditions of that particular code.
If you are unsure of the terms and conditions of a certain code, please contact
us at firstname.lastname@example.org prior to
placing an order.
3. Billing information provided for the credit card does not match the information
on file with the card issuing bank.
4. Credit card declined by the financial institution.
The issuance of an order number or the receipt of
a confirmation email does not serve as a guarantee that an order will be fulfilled.
No order is final until a representative of Zamberg has confirmed that none of the
aforementioned conditions apply to that order.
A fee will be applied to all orders where:
- The incorrect address has been provided by the customer and the package is returned
- An invalid address has been provided by the customer, resulting in a surcharge from
UPS. Such an error may include, but is not limited to, invalid or incomplete address
information; incorrect zip code; incorrect state or country information; typographical
errors; or transposed digits
- A move or sudden change of address results in the refusal or non-delivery of an
The fee will consist of a $5.00 handling charge plus any applicable costs related
to re-routing, forwarding, or redelivering the parcel(s). Please note that there
is no charge for address changes that are made before an order is shipped.
IMPORTANT NOTES AND RESTRICTIONS
Refunds will not be available if the returned products have been damaged or altered
in any way before arriving at the Customer Service Center.
Make certain to use the original packaging when returning an item to ensure that
it arrives in the same condition it was in when you received it.
As a safeguard against potential abuse, Zamberg reserves the right to deny a refund
to anyone who has made what we determine to be excessive returns.
Please note that gift box charges are not refundable.
If you have questions or concerns regarding this statement, you should first contact
our customer service department by email at email@example.com