Zamberg.com: International Orders

Please note: Zamberg is based in the United States. All prices listed on the site are in US Dollars.

International Shipping Policies

For a limited time only:
Free WORLDWIDE shipping on orders over $50. USPS First-Class International
$10 OFF USPS Priority Mail International shipping on all orders of $150 or more.

No coupons are required. Shipping calculator prices reflect the discounts

Zamberg ships with UPS and US Postal Service. Shipping fees are calculated in the shopping cart, and are based on a combination of weight, value, and destination. Some orders are shipped in multiple parcels.

We ship to your home address only. We do not ship to your place of business, hotels, motels, resorts, or PO Boxes.
A signature is required for all UPS shipments upon receipt.
US Postal Service shipments cannot be tracked and have a slower rate of destination arrival.
We do not ship to the following countries, UNLESS pre-paid with Wire Transfer:

Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Barbados, Belarus, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Georgia, Ghana, Guinea-Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Liberia, Libya, Mali, Mauritania, Morocco, Moldova, Niger, Nigeria, North Korea, OFAC Restricted Countries, Oman, Pakistan, Papua/NewGuinea, Paraguay, Qatar, Russian Federation (includes Russia), Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zaire, Zimbabwe

Please note: United Sates Postal Service First-Class International is economical, but is not easily tracked. The estimated delivery time for First-Class Mail International ranges from 7-31 days. We recommend selecting United Sates Postal Service Priority Mail, Express Mail, or any available UPS service. All packages are insured, however all claims are subject to a 45 day waiting period per shipping carrier guidelines.

We recommend selecting United Sates Postal Service Priority or Express Mail or any available UPS service.

International Payments

Credit Cards:

We accept MasterCard, Visa, American Express, and Discover. The billing address on order must match the billing address associated with the customer's credit card.

Wire Transfers:

For orders to be paid via wire transfer, our bank information is as follows:

      SWIFT Code: WFBIUS6S
      Account Number: 8639244709
      Wire Routing Number: 063107513
      Bank Name: Wells Fargo

Additional bank fees that may apply are the sole responsibility of the customer. The Zamberg Order number must be transmitted to us with the wire transfer in order to ensure the proper application of funds to the transaction.

Order must be paid, and receipt of funds validated within 5 business days.

PayPal:

USA, UK, and Canada only. Shipping address must be a PayPal confirmed address.

Customs

International orders are generally subject to brokerage fees, local import duties, and/or taxes. Zamberg cannot offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office and/or shipping carrier of choice prior to placing an order with us.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country.
Privacy: As your privacy is important to us, we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Verification Policy

Orders may be subject to Zamberg verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.
Zamberg reserves the right to refuse an order when the address or credit card is not verifiable.

Returns

Unless the item being returned was not as described in the listing on the website, Zamberg does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer.
Reimbursed shipping costs shall not exceed the cost of first class postage at current USPS rates.
In the event a package is refused by the customer, the shipping carrier will return the package to us. We will refund the purchase price for a refused item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Zamberg reserves the right to charge your credit card for any return fees we are charged in recovering the refused package.
Refunds are processed once returned items are received. We strongly recommend purchasing shipping insurance.
Please retain any tracking information provided by the shipper. In the event a package is lost or delayed, you will need this information.
COD packages are not accepted and will be refused.

The following international shipping policies and restrictions are in addition to all standard policies and restrictions found on our return policy page here: 90-Day Returns Policy

Products

Zamberg reserves the right to block certain products from being shipped outside of the US, based on manufacturer restrictions.
Product manuals, instructions and safety warnings may not be in destination country languages.
The products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.
Products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
The responsibility for assuring that the product can be lawfully imported to the destination country is solely that of the customer.
Manufacturer warranties may not be valid.
Manufacturer service options may not be available.