We offer a 90 day, no questions asked return policy. If you decide to return your item, regardless of reason, simply contact Customer Service at 1-800-856-7736 or email email@example.com to obtain a Return Merchandise Authorization (RMA) number.
- Include the RMA number with the parcel, either inside on the invoice, outside on the carton, or both.
- Please include the original manufacturer's box, plastic sleeve, and/or inserts when mailing your item(s) back.
- Ship the parcel via your choice of insured ground service with a tracking number. Please retain the tracking information provided by your chosen carrier. We strongly recommend shipping insurance; we are not responsible for lost or damaged packages.
- Send pre-authorized returns to:
50 Leanni Way. Ste E1
Palm Coast, FL 32137
No Return/Exchange On:
- COD packages are not accepted and will be refused.
- It is ok to try and return an item for a full refund.
- Items with missing pieces or exhibiting damage from misuse, abuse, or negligence will be declined at our discretion.
- 100% refund guarantee applies to the purchase price of the item(s) plus standard shipping costs only. Upgraded shipping is not refundable.
Refunds and Reimbursed Costs
- Razors and blades, whether individual or in kits and used shaving brushes.
- Corn plane blades.
- Disposable implements such as scalpel blades and comedone needles.
All refunds are issued within 3 business days of receipt of the returned merchandise and are applied to the same method or source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 days for a credit to appear on your credit card statement.
Return shipping costs for items determined to have a manufacturing defect are reimbursed for parcels shipped via UPS Ground, FedEx Standard, or USPS First Class Mail. Packing and handling charges from a retail shipping outlet such as The UPS Store are not refundable.
Damaged or Missing Items
Claims for damaged or missing items must be received within three days of receipt of merchandise.
If your parcel has not arrived within 5 days of the expected delivery date, please contact us. All packages are insured; however all claims for missing parcels are subject to a waiting period that may vary between 5 to 31 days dependent on the shipping carrier chosen.
- We do not sharpen or repair tools. Items that are simply worn from use do not have a manufacturing defect.
- Items that fail due to misuse or use in unusual or unexpected ways are not considered defective.
- If an item is exchanged, and an identical item is not available, we may opt to substitute an item of equal or greater value.
- If an item cannot be exchanged, (out of stock, limited edition, etc.) a refund may be the sole course of action available.